HR & Operations Assistant

Salary: Competitive package + benefits

Closing Date: 8 July 2022

We have an exciting brand new opportunity for a highly organised and enthusiastic HR & Operations Assistant to join Fenn Wright on a permanent basis. This is an excellent  time to join the company with many opportunities to develop and grow your experience across a broad range of HR and Operational duties.

Here at Fenn Wright we take great pride in the development and progression of our employees. We are very proud that a number of our long serving members of the team here have been with us most of their career having started when leaving school or college and staying with us whilst enjoying the progression in their career that they have set out to achieve. We believe there is something special about a culture that has a genuine desire to retain it’s employees through supporting professional development and further study.

Vacancy Details


This role will support both our HR Manager and Operational Manager in the day-to-day running of their areas and with on-going project work.


  • Assisting the HR Manager in the design and implementation of Recruitment Strategy and improvement projects
  • Writing adverts
  • Generating applications through job boards and social media
  • Managing applications
  • Pre-screening applicants
  • Booking interviews
  • Meeting and greeting candidates for interviews at head office and sitting in on interviews if required


  • Manage the onboarding process, from issue of contract to induction, ensuring all necessary paperwork is received and saved on the individuals personal file and relevant information passed over to Finance for payroll.
  • Managing the HR inbox and escalating queries to the HR Manager when necessary
  • Answering HR queries in line with the Handbook and knowledge level
  • Populating the CHIPR PeopleHub with ad-hoc people data
  • Tracking probation and 1-2-1 completions and ensuring Managers are able to use CIPHR PeopleHub to record 1-2-1’s
  • Assisting with any HR project design and implementation;
    • Researching
    • Data collection and collation
    • Administration
    • Training
    • Review and assessments


  • Ensuring equipment for all new starters and leavers is managed and co-ordinated as necessary:
    • Liaising with the Line Manager and ensuring provision of relevant equipment on notification of a new starter
    • Being the first point of contact for the new starter on set up of desk whether home or in the office
    • Ensuring the new starter completes a DSE assessment and discusses any issues with HR/Operations
    • Ensuring equipment is returned from any leavers
  • Assisting with day-to-day firmwide IT and Telecom needs; liaising with relevant parties; BDR / Loop / Suppliers.
    • Being first point of contact for equipment queries and assessing whether the third party provider needs to be involved.
    • Following up on any outstanding queries with third parties on the direction of the Operations Manager.
  • Overall assistance to the Operations Manager with booking in routine maintenance and safety inspections at our premises.
  • Assisting with the procurement of new equipment, where required.
  • Populating a maintenance log in order to keep track of requited and outstanding facilities and office issues.
  • Supporting the Operations Manager with Health & Safety requirements
  • Sharing feedback on any areas you identify that require maintenance or improvement when visiting other offices
  • Assisting with any Operations project design and implementation;
    • Researching
    • Data collection and collation
    • Administration
    • Training
    • Review and assessments


  • Strong administration experience in a role which has varied demands and requires the ability to assess priority and complete tasks accordingly
  • Experience of dealing with third parties in person, on the phone and by email
  • Experience of using Microsoft packages and other business software for example databases/CRM/HRIS
  • Some HR Administration experience preferred
  • Experience of working within the property industry would be advantage
  • Experience of mentoring, and/or training new starters would be an advantage


  • A high level of confidentiality
    • The role will involve exposure to sensitive and confidential information – signing a confidentiality agreement will be required
  • The ability to deal with multiple priorities
    • Across multiple disciplines (Operations and HR)
  • Excellent data entry and database skills
    • Intermediate to advanced Excel skills would be an advantage
    • The technical ability to understand and work with a database software
  • Excellent interpersonal and customer-facing skills
    • Calm when under pressure
    • Tact and diplomacy
    • Helpful and approachable
  • Creative and confident in suggesting ideas and areas for improvement with the ability to move on if those ideas are not taken further
  • Strong communication skills, both written and verbal
    • The ability to write letters, emails and hold conversation in a confident but friendly and helpful manner, even if the news is not what someone wants to hear
  • The flexibility and willingness to learn
  • To enjoy working with people
  • Strong ability to work autonomously with initiative and the need for limited guidance


  • Organised, confident, helpful, approachable, creative, problem solver, engaging, resourceful, initiative, practical

We understand the need for discretion and confidentiality and offer experienced individuals the opportunity to talk in the strictest of confidence regarding career options with Fenn Wright. Please contact Ellie Fletcher (H.R. Manager) via email or  07775 672883.