1. Who are we?
Fenn Wright is a Limited Liability Partnership, trading as Fenn Wright. Registered in England under no. OC431458. Registered office: 1 Tollgate East, Stanway, Colchester, Essex, CO3 8RQ. A list of members is open to inspection in our offices.
Fenn Wright LLP is regulated by the Royal Institution of Chartered Surveyors (Registration No 002533). We are a ‘controller’ under the General Data Protection Regulation (GDPR) and other relevant UK and EU legislation.
2. The information we collect and how we use it
When you register with our web site in order to receive property information or details about our services, we need to know your name, e-mail address, and contact telephone numbers, the type of property or service in which you are interested and other relevant details.
We collect this information to allow us to process your registration and to provide you with the details requested by you.
On registration you may have indicated that you were happy to be contacted by us with information about special features of our web site or any other service which we think may be of interest to you. If you no longer wish to receive this information, please send an e-mail message to email@example.com.
3. Disclosure of your information
From time to time we may provide your information to our marketing department for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.
In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchaser and their advisers and will be passed on to the new owners of the business, who will be entitled to process your information in the same manner set out in this notice.
The information you provide us may be transferred outside the European Economic Area for the purposes of carrying out your instructions, however we will always take steps to make sure that your information is used in accordance with this notice.
We only ever collect data for the purposes for which it has been supplied and unless required to do so by law, we will not disclose or sell your details to third parties without your consent. Your information may from time to time be used by our data processors with whom we have appropriate written confidentiality and security agreements in place.
4. On what basis will we process your information?
We will process your information on the following basis: performance of contract, legal compliance, legitimate interest and consent.
5. Data retention and security
We retain your information for a reasonable period or for as long as the law or our regulatory authorities require. We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, destruction, damage or accidental loss.
6. Accessing and updating – your rights
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us by sending an e-mail to firstname.lastname@example.org or by sending a letter to Web Administration, Fenn Wright, 1 Tollgate East, Stanway, Colchester, Essex CO3 8RQ.
7. Changes to our privacy notice
If we change our Privacy Notice we will post the changes on this page, and may place notices on other pages of the web site, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will indicate that you agree to any such changes.
8. How to contact Fenn Wright
We welcome your views about our website and our Privacy Notice. If you would like to contact us with any queries or comments please send an e-mail to email@example.com or write to us at Web Administration, Fenn Wright, 1 Tollgate East, Stanway, Colchester, Essex CO3 8RQ. Our complaints handling procedure is available from your local branch or you can find a copy online here.