Information for tenants
See available propertiesThinking of letting your property?
Get a market appraisal from your local experts
Fenn Wright are regulated as members of ARLA propertymark, the Association of Registered Letting Agents, a professional membership and regulatory body for letting agencies in the UK. We are also regulated by the Royal Institution of Chartered Surveyors (RICS) and The Property Ombudsman (TPO).
Regulated and protected
You can trust Fenn Wright letting agents to:
- Keep your money safe – We belong to the RICS client money protection scheme, which protects landlord and tenant money.
- Afford you peace of mind – We invest in the continual professional development of lettings team.
- Not surprise you with hidden costs – We provide a clear price list for all tenancy admin fees.
- Provide a 24/7 response to maintenance issues – We have a reporting system that works around the clock.
When you rent a property through Fenn Wright you can be sure you are in safe hands, get in touch with our lettings team online by making a quick enquiry or contact your local branch.
Contact usTenant fees
Prior to a tenancy starting:
Holding Deposit: A maximum of 1 week’s rent per tenancy application.
Prospective applicants will be required to pay a Holding Deposit to Fenn Wright, equivalent to a maximum of 1 week’s rent. Once the Holding Deposit has been received, Fenn Wright will suspend marketing of the rental property for a period of 15 calendar days subject to referencing commencing promptly. Upon successful references being completed, acceptable and the tenancy being confirmed by Fenn Wright, the holding deposit paid will then contribute towards the first month’s rental payment.
Rent: Equivalent to 1 month’s rent.
It is a requirement to transfer the equivalent of 1 month’s rent to Fenn Wright to be paid a minimum of 4 working days prior to commencement of a tenancy. Where a holding deposit has been taken the holding deposit will contribute towards the first month’s rental payment.
Report a maintenance issue
Get help with EMERGENCY maintenance issues during office hours between Monday - Friday from 9am - 5:30pm, call our team on 01206 245888 and tell us about the problem
Outside office hours, please call a contractor from the list below:
Gas leaks
Can you smell gas? First turn off your gas at the meter then call the Gas Emergency Services on 0800 111 999.
Find your emergency control valve. In newer houses, the emergency control valve is normally outside with the gas meter – in a meter box. If it’s not there, try looking under the stairs, beneath the kitchen sink or in the garage. Turn the handle so the lever is at 90 degrees to the upright gas pipe.
If the Gas Emergency Services disconnect your supply during office hours, please call the number above, or if out of hours, please contact the emergency plumber.
Newly listed rental properties
Our clients say it best…
Mr C-I
I would like to share my positive feedback about the way Mel Rowlands who is a Property Manager at the Stanway office has been managing any issues with the property I am renting via FennWright.
Whenever, I have had an issue, Mel has ensured that the issues are handled promptly. After I get an automated formal notification of complaint - I get a follow-up acknowledgement.
There is also a follow-up either by a call or email or a sms to confirm if the issue has been dealt with. This is reassuring.
Whenever, there have been delays from the contractor assigned to the repair – Mel has followed up with me and tried her best to expedite the repair by following-up with the contractor, and then updating me.
Whenever – there has been an issue (like the recent one with a door) – Mel has ensured that the right contractor was assigned, after the initial contractor did not do the complete job. Mel followed up with the next contractor and got the contractor to fix the issue with door.
Overall, I am very satisfied with the way the Mel has handled any issues that I have had.
Ms H
Mel and her colleagues are highly professional, and it has been a pleasure dealing with them. The service they provide is both efficient and effective. I would highly recommend them.
Mrs B
I have put this as 4 star simply because when I first used Fenn Wright Stanway there were a few hiccups and things did not always go smoothly. However, over the past 6 months things greatly improved and I will thank Mel and Emily for promptly answering queries and sorting things out for me at the end of my stint as a landlord. Many thanks