What is a cookie?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.
Key concepts
- First and third-party cookies: whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie. First-party cookies are those set by a website that is being visited by the user at the time (e.g. cookies placed by www.fennwright.co.uk).
- Third-party cookies: are cookies that are set by a domain other than that of the site being visited by the user. If a user visits a website and another entity sets a cookie through that site this would be a third-party cookie.
- Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
- Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
How to delete and block our cookies
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.
Can I withdraw my consent?
If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.
For further information about deleting or blocking cookies, please visit:
http://www.aboutcookies.org/how-to-delete-cookies/
How to turn cookies off
Internet browsers allow you to change your cookie settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the ‘Help’ option in your internet browser for more details.
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari
What cookies do we use and why?
To find out about specific cookies we use on this site, please see below for details.
The cookies used on our site are categorised as follows:
- Strictly necessary
- Performance
Strictly necessary
‘Strictly necessary’ cookies let you move around the site and use essential features like accessing your profile and posting feedback. Without these cookies, these services cannot be provided. Please note that these cookies do not gather any information about you that could be used for marketing or remembering where you’ve been on the internet.
We use these strictly necessary cookies to:
- identify you as being logged in to our site; and
- enable you to submit information via online forms such as registration and feedback forms.
Accepting these cookies is a condition of using the site, so if you prevent these cookies we can’t guarantee your use of our site or how the security on our site will perform during your visit.
Performance
‘Performance’ cookies collect information about how you use our site e.g. which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you and is only used to help us improve how our site works, understand what interests our users and measure how effective our content is.
We use Web Analytics performance cookies to provide anonymous statistics on how our site is used.
Some of our performance cookies are managed for us by third parties. However, we don’t allow the third party to use the cookies for any purpose other than those listed above.
By using our site, you accept the use of ‘Performance’ cookies. Accepting these cookies is a condition of using the site, so if you prevent them we cannot guarantee how our site will perform for you.
More information about cookies
What specific cookies do we use on www.fennwright.co.uk?
Essential
Essential cookies enable basic functions and are necessary for the proper function of the website.
| Name | Description | Duration |
|---|
| wpconsent_preferences | This cookie is used to store the user's cookie consent preferences. | 30 days |
Google Tag Manager
Google Tag Manager simplifies the management of marketing tags on your website without code changes.
| Name | Description | Duration |
|---|
| cookiePreferences | Registers cookie preferences of a user | 2 years |
| td | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. | session |
Statistics
Statistics cookies collect information anonymously. This information helps us understand how visitors use our website.
Google Analytics
Google Analytics helps us understand how visitors interact with our website by collecting and reporting website usage data.
Learn more| Name | Description | Duration |
|---|
| _ga | Used to distinguish unique users by assigning a randomly generated number as a client identifier. | 2 years |
| _gid | Used to store and update a unique value for each page visited. | 24 hours |
| _gat | Used to throttle the request rate - limiting the collection of data on high traffic sites. | 1 minute |
| _ga_d2cs1m4ht8 | Used by Google Analytics to identify and track an individual session with your device. | 2 years |
| _gat_ua-27840838-1 | Used to limit the amount of data recorded by Google on high traffic volume websites. | 1 minute |
| ar_debug | Used for debugging Google Analytics. | Session |
Google Conversion Tracking
Google conversion tracking helps us measure the effectiveness of our advertising campaigns.
Learn more| Name | Description | Duration |
|---|
| _gcl_au | Used by Google AdSense for experimenting with advertisement efficiency. | 3 months |
| _gcl_aw | Google conversion tracking cookie. | 90 days |
| _gcl_gs | Google conversion tracking cookie for Google Ads. | 90 days |
Hotjar
Hotjar is a behavior analytics tool that helps us understand how users interact with our website through heatmaps, session recordings, and feedback tools.
Learn more| Name | Description | Duration |
|---|
| _hjid | Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. | 1 year |
| _hjcookietest | Checks to see if the browser is set to block or allow cookies. | Session |
| _hjsession_2471597 | A cookie that holds the current session data. This ensures that subsequent requests within the session window will be attributed to the same Hotjar session. | Session |
| _hjsessionuser_2471597 | Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. | 1 year |
| _hjabsolutesessioninprogress | This cookie is used by HotJar to detect the first pageview session of a user. This is a True/False flag set by the cookie. | Persistent |
| _hjfirstseen | Identifies a new user's first session on a website, indicating whether or not Hotjar's seeing this user for the first time. | Persistent |
| _hjtldtest | When the Hotjar script executes we try to determine the most generic cookie path we should use. This cookie is removed after the check. | Session |
Marketing
Marketing cookies enable us to show you relevant property ads and content tailored to your interests, so you see properties that matter to you.
AddThis
AddThis enables you to easily share our property listings and content with friends and family on social media.
Learn more| Name | Description | Duration |
|---|
| uvc | Tracks how often a user interacts with AddThis. | Persistent |
| xtc | Used to track visitor behavior for targeted advertising. | 13 months |
| __atuvc | Stores an updated page share count. | 13 months |
| __atuvs | Used to track visitor sharing behavior across the site. | Persistent |
| __atrfs | AddThis tracking cookie for social sharing. | Persistent |
Facebook
Powers Facebook sharing features and helps us show you relevant property advertisements on Facebook.
Learn more| Name | Description | Duration |
|---|
| fr | Contains browser and user unique ID combination, used for targeted advertising. | 3 months |
| _fbp | Used to deliver advertisement products such as real time bidding from third party advertisers. | 3 months |
Google (General)
Helps remember your preferences and improve your experience across Google services on our site.
Learn more| Name | Description | Duration |
|---|
| nid | Used to remember your preferences and other information, such as your preferred language. | 6 months |
Google DoubleClick
Helps us show you relevant property advertisements based on your interests and browsing behavior.
Learn more| Name | Description | Duration |
|---|
| ide | Used for targeted advertising and remarketing. | 13 months |
| test_cookie | Used to check if the user's browser supports cookies. | 15 minutes |
LinkedIn
Enables LinkedIn sharing features and helps us understand how professionals engage with our property content.
Learn more| Name | Description | Duration |
|---|
| li_sugr | Used for tracking and targeting for advertising purposes. | 90 days |
| bcookie | Browser identifier cookie for LinkedIn tracking. | 2 years |
| usermatchhistory | LinkedIn Ads ID syncing cookie. | 30 days |
| lang | Used to remember user language preference. | Session |
| lidc | Used for routing and load balancing. | 24 hours |
Moneypenny Chat
Moneypenny provides our live chat service, helping you connect with our team instantly for property inquiries and expert advice.
Learn more| Name | Description | Duration |
|---|
| moneypennyref | Used to record the origin and site entry to display the referring URL to the live chat agent. | Persistent |
| moneypennyagentavatar | Stores the agent avatar information for the chat interface. | Persistent |
| isproactiveinvite | Used to track whether a proactive chat invitation has already been shown during your visit. | Session |
| moneypennyhistory | Used to keep track of your previous visits to the website and last live chats, displaying the previous five live chat transcripts to the agent. | Persistent |
| moneypennyuseralias | Used to store the visitor alias (name) and is used in subsequent chats to avoid asking for the name again. | Persistent |
| moneypennyvisit | Used to keep track of the visitor visits, record the number of visits, and enable proactive chat rules. | Session |
Twitter
Enables you to share properties on Twitter and helps us understand social media engagement.
Learn more| Name | Description | Duration |
|---|
| tfw_exp | Twitter feature experiment cookie. | 2 weeks |
YouTube
YouTube allows us to showcase property videos and virtual tours. Cookies help improve your viewing experience.
Learn more| Name | Description | Duration |
|---|
| ysc | Used to track viewing of embedded YouTube videos. | Session |
| visitor_info1_live | Used as a unique identifier to track viewing of videos. | 6 months |
| __secure-yec | YouTube security cookie. | Persistent |
| __secure-ynid | YouTube security cookie for user identification. | Persistent |
| __secure-rollout_token | YouTube feature rollout token. | Persistent |
| visitor_privacy_metadata | Used to store the user's cookie consent state for the current domain. | 6 months |