This information is for tenants living in a property managed by Fenn Wright. 

Fenn Wright's property management team opening hours are Monday - Friday 09.00 - 17.30

Report all non-emergency maintenance issues online

A member of our maintenance team will be in touch during office hours.


Report a maintenance issue online

Get help with EMERGENCY maintenance issues

During office hours, Monday - Friday 09.00 - 17.00 call 01206 245888 and tell us about the problem.

Outside office hours call a contractor from the list below.

Gas leaks

Can you smell gas? First turn off your gas at the meter then call the Gas Emergency Services on 0800 111 999.

  1. Find your emergency control valve. In newer houses, the emergency control valve is normally outside with the gas meter - in a meter box. If it's not there, try looking under the stairs, beneath the kitchen sink or in the garage.
  2. Turn the handle so the lever is at 90 degrees to the upright gas pipe.

Once the Gas Emergency Services have responded, if they disconnect your supply during office hours please call 01206 245888 to report the problem.

If your supply is disconnected due to a leak outside office hours please call one of the emergency heating numbers.

Please be aware that any charge made by the contractor will be re-charged to you IF you call out a contractor to
- a non-emergency
- a property not managed by Fenn Wright.