Get help with EMERGENCY maintenance issues

During office hours between Monday - Friday from 9am - 5:30pm, call our team on 01206 245888 and tell us about the problem or complete the form below.

Outside office hours, please call a contractor from the list below.

Gas leaks

Can you smell gas?  First turn off your gas at the meter then call the Gas Emergency Services on 0800 111 999.

  1. Find your emergency control valve. In newer houses, the emergency control valve is normally outside with the gas meter - in a meter box. If it's not there, try looking under the stairs, beneath the kitchen sink or in the garage.

  2. Turn the handle so the lever is at 90 degrees to the upright gas pipe.

Once the Gas Emergency Services have responded, if they disconnect your supply during office hours please call 01206 245888 to report the problem.

If your supply is disconnected due to a leak outside office hours please call one of the emergency plumbing numbers.

Please be aware that any charge made by the contractor will be re-charged to you IF you call out a contractor to a non-emergency or if the property is not managed by Fenn Wright.

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All non-emergency maintenance issues should be reported by completing the form below.

Please provide us with as much information as possible and our Property Management team will be in touch. Our standard working hours are 9am - 5:30pm Monday to Friday.

Please include as much detail as possible.