Head of Commercial Property Management
Closing Date: 2 October 2026
Fenn Wright is East Anglia’s leading independently owned partnership of Chartered Surveyors, estate agents and commercial property experts. Established in the region for over 250 years, the firm recently expanded and now operates from 12 high profile locations in Essex and Suffolk. We aim to mix traditional methods with a modern approach, using cutting edge technology and our wealth of experience to deliver results for our clients.
Fenn Wright is a multidiscipline firm, specialising in residential sales and lettings, commercial agency, rural, water and leisure property services, RICS valuations, building consultancy and property management. At Fenn Wright, we pride ourselves on our reputation and strive to deliver a high level of service, regularly achieving five-star reviews.
Vacancy Details
We are seeking an experienced and commercially focused Head of Commercial Property Management to lead and develop our commercial property management function across Essex and Suffolk. This is a senior role with responsibility for the performance of the department, the quality and consistency of client service, team leadership, risk management and the continued growth of the service.
The successful candidate will combine strong technical property management expertise with sound commercial judgement and an ability to build trusted, long-term relationships. They will oversee a varied portfolio of commercial assets and ensure that instructions are managed proactively, efficiently and in accordance with client objectives, lease obligations, professional standards and internal procedures.
Key Responsibilities
Leadership and Departmental Management
• Provide clear leadership and strategic direction for the commercial property management team.
• Set and monitor departmental objectives, budgets, fee income, profitability, workload and service standards.
• Allocate resources effectively and maintain appropriate levels of supervision, resilience and succession planning.
• Recruit, mentor and develop team members, supporting professional qualifications and continuing professional development.
• Promote a collaborative, accountable and client-focused culture across the team and wider business.
Client and Portfolio Management
• Act as senior client lead for key property management instructions and maintain regular, strategic communication with clients.
• Oversee the day-to-day management of commercial portfolios, ensuring that lease events, rent collection, arrears, service charges, insurance, repairs and compliance matters are addressed promptly.
• Review portfolio performance and provide clear, commercially useful advice on asset management opportunities, risk, expenditure and tenant matters.
• Ensure client reporting is accurate, timely and tailored to the requirements of each instruction.
• Manage complex or sensitive landlord and tenant issues, complaints and escalations, drawing on specialist advice where appropriate.
Service Charge and Financial Oversight
• Oversee the preparation, approval and administration of service charge budgets, apportionments, reconciliations and year-end accounts.
• Ensure expenditure is properly authorised, controlled and reported, with robust procurement and contractor management procedures.
• Monitor rent and other income collection, debtor positions and recovery action, keeping clients informed of material issues.
• Maintain effective financial controls and support accurate client accounting, cash-flow forecasting and management reporting.
Compliance, Risk and Standards
• Ensure instructions are delivered in accordance with leases, client mandates, relevant legislation, RICS professional standards and recognised industry best practice.
• Maintain appropriate systems for property compliance, including health and safety, fire safety, asbestos,
statutory inspections, planned maintenance and contractor control.
• Oversee onboarding, conflicts, terms of engagement, data quality, record keeping and other risk management
requirements.
• Identify, record and escalate material operational, financial, reputational and regulatory risks.
• Review and improve departmental policies, processes, templates and management information to support
consistent and auditable delivery.
Business Development and Growth
• Develop and implement a clear plan for sustainable growth of the commercial property management service.
• Identify new instructions and cross-selling opportunities within existing client relationships and across the wider
business.
• Lead or contribute to pitches, tenders, fee proposals and client presentations.
• Build and maintain strong relationships with landlords, investors, occupiers and professional advisers throughout the region.
• Represent the business at relevant networking and industry events and contribute to market-facing content where
appropriate.
About You
• Experience of commercial property management, ideally across a varied portfolio and for a range of investor and
landlord clients.
• Strong knowledge of commercial leases, service charges and relevant codes, client accounting, property
compliance and landlord and tenant matters.
• Proven ability to lead, motivate and develop a professional team.
• Commercially astute, with experience of budgeting, fee management, profitability and business development.
• Highly organised and able to prioritise competing demands while maintaining attention to detail & service.
• Full UK driving licence and willingness to travel across Essex & Suffolk as required.
• Prior experience of Re-Leased preferable but not essential.
Measures of Success
• Strong client retention, satisfaction and quality of service.
• Delivery of agreed departmental fee income, profitability and growth objectives.
• Accurate, timely and compliant management of client portfolios and property finances.
• Effective management of risk, complaints, arrears and key lease or compliance events.
• A capable, engaged and well-developed team with clear accountability and appropriate succession planning.
• Continuous improvement in systems, data quality, reporting and operational efficiency.
Hours of work
• 37.5 hours per week – 9:00am to 5:30pm Monday – Friday.
Benefits
- 23 days holiday, rising to 25 days in the third holiday year plus Public Bank Holidays
- Complimentary birthday day off
- Pension with Royal London
- Life Insurance
- Medical Cash Plan
- A senior role with genuine scope to shape and grow the commercial property management function.
- A varied regional portfolio and the opportunity to work closely with experienced colleagues across complementary property disciplines, such as building surveying, commercial agency and lease advisory.
- Ongoing professional development and opportunities for progression within the business.
Please note:
To apply for this position, please email your CV and covering letter to [email protected]
Unfortunately we are unable to respond to each and every application. If you have not heard from us within the next 2 weeks, please assume you have not been successful on this occasion. On behalf of the firm, we would like to thank you for taking the time to apply.
Candidates require a full clean driving licence and must be eligible to work in the United Kingdom to apply for this position under the necessary individual eligibility criteria. Fenn Wright LLP do not hold a sponsorship licence.