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FAQ Residential Lettings

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Do I need to provide smoke alarms?

From the 1 October 2015 landlords will have to ensure that a smoke alarm is fitted on every floor of their property where there is a room used wholly or partly as living accommodation. They will also have to put a carbon monoxide alarm in any room where gas, oil, or solid fuel is burnt, such as wood, coal or biomass and includes open fires.

How much is the tenants deposit and what happens to it?

Fenn Wright hold the equivalent of 5 weeks rent as a stakeholder and register this with TDS (The Dispute Service), resulting in a faster and more efficient deposit release process at the end of the tenancy.  Fenn Wright also offer a deposit alternative product with Reposit, subject to eligibility, which gives the Landlord up to the equivalent of 8 weeks cover instead of a cash deposit of 5 weeks.

What is an EPC and how long will it be valid?

An EPC (Energy Performance Certificate) indicates the energy efficiency of a property and is valid for 10 years. It is a legal requirement for landlords to have a valid EPC before marketing commences and the property can be let. Fenn Wright can arrange an EPC for you.

Who is responsible for paying the utility bills?

Tenants are responsible for paying for all utility bills including council tax, water, electricity and gas. At the beginning and end of tenancies HomeBox will contact the relevant providers with meter readings and details of the occupants.  HomeBox manage the void periods on behalf of Landlords and report back to Fenn Wright. All other charges such as ground rent, maintenance charges and buildings insurance must continue to be paid by the Landlord. The Landlord is also responsible for any charges from utility companies whilst the property is empty.

Should I let my property unfurnished or furnished?

Unfurnished properties are most in demand - this traditionally includes carpets and a cooker. Some landlords do provide other white goods but these will require maintenance if included in the initial let. If you are planning to let a furnished property, do bear in mind that all upholstered furnishings (such as sofas, mattresses, chairs etc) provided in a rental property must be fire resistant and carry a manufacturers label with a symbol that confirms this.

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How we've been reviewed

Mr & Mrs C

I can’t recommend Callum and the team at Fenn Wright highly enough. From start to finish,...

29/06/2025 Woodbridge

Mr & Mrs G

Had 2 viewings with Elliot. He was really professional, super friendly and very helpful! He...

27/06/2025 Witham

Mr A

Excellent service by the team. Highly recommend

...

27/06/2025 Sudbury

Mr & Mrs M

I want to express our huge thanks to Kirsty King who helped progress the sale of our property....

27/06/2025 Stanway

Ms A

From beginning to end I was supported throughout the journey of getting my lease by the team...

24/06/2025 Colchester Business Park

Mr B

Had a great experience with Elliot. Professional, friendly, and always quick to respond. Made the...

20/06/2025 Witham

Click on your nearest branch for contact details

Branches in
Branches in: Branches in:
  • Woodbridge
  • Kesgrave
  • Felixstowe
  • Ipswich
  • Manningtree
  • Sudbury
  • Colchester
  • Stanway
  • Witham
  • Chelmsford

Woodbridge

Nunn's Mill, Quayside, Woodbridge, IP12 1BN Email: [email protected]

Opening hours

Monday 08:30 - 18:00
Tuesday 08:30 - 18:00
Wednesday 08:30 - 18:00
Thursday 08:30 - 18:00
Friday 08:30 - 17:30
Saturday 09:00 - 17:00
Sunday Closed

Our agents

Woodbridge estate agents 01394 333346
Woodbridge letting agents 01394 382263
Suffolk Farms & Estates specialists 01394 446550
Signature property specialists 01394 330990
Commercial property agents 01473 232701

Call now

01394 333346

Kesgrave

127 Main Road, Kesgrave, IP5 1AB Email: [email protected]

Opening hours

Monday 08:30 - 18:00
Tuesday 08:30 - 18:00
Wednesday 08:30 - 18:00
Thursday 08:30 - 18:00
Friday 08:30 - 17:30
Saturday Closed
Sunday Closed

Our agents

Kesgrave estate agents 01473 358400
Signature property specialists 01473 358400
Suffolk commercial property agents 01473 232701
Kesgrave letting agents 01473 417711

Call now

01473 358400

Felixstowe

120 Hamilton Road, Felixstowe, IP11 7AB Email: [email protected]

Opening hours

Monday 08:30 - 18:00
Tuesday 08:30 - 18:00
Wednesday 08:30 - 18:00
Thursday 08:30 - 18:00
Friday 08:30 - 17:30
Saturday 09:00 - 17:00
Sunday Closed

Our agents

Felixstowe estate agents 01394 548700
Felixstowe letting agents 01394 382263
Commercial property agents 01473 232701
Signature property specialists 01394 548700
Suffolk Farms & Estates specialists 01394 446550

Call now

01394 548700

Ipswich

1 Buttermarket, Ipswich, IP1 1BA Email: [email protected]

Opening hours

Monday 08:30 - 18:00
Tuesday 08:30 - 18:00
Wednesday 08:30 - 18:00
Thursday 08:30 - 18:00
Friday 08:30 - 17:30
Saturday 09:00 - 17:00
Sunday Closed

Our agents

Ipswich estate agents 01473 232700
Signature property specialists 01473 232700
Ipswich letting agents 01473 417711
Commercial property agents 01473 232701
Suffolk Farms & Estates specialists 01394 446550
RICS Surveys 01473 417718

Call now

01473 232700

Manningtree

2 Station Road, Manningtree, CO11 1AA Email: [email protected]

Opening hours

Monday 08:30 - 18:00
Tuesday 08:30 - 18:00
Wednesday 08:30 - 18:00
Thursday 08:30 - 18:00
Friday 08:30 - 17:30
Saturday 09:00 - 17:00
Sunday Closed

Our agents

Manningtree estate agents 01206 397222
Manningtree letting agents 01206 585400
Signature property specialists 01206 397222
Essex commercial property agents 01206 854545

Call now

01206 397222

Sudbury

26 Market Hill, Sudbury, CO10 2EN Email: [email protected]

Opening hours

Monday 08:30 - 18:00
Tuesday 08:30 - 18:00
Wednesday 08:30 - 18:00
Thursday 08:30 - 18:00
Friday 08:30 - 17:30
Saturday 09:00 - 17:00
Sunday Closed

Our agents

Sudbury estate agents 01787 327000
Sudbury letting agents 01787 327010
Commercial property agents 01206 854545
Farms & Estates 01206 216550
Signature property specialists 01787 327000

Call now

01787 327000

Colchester

146 High Street, Colchester, CO1 1PW Email: [email protected]

Opening hours

Monday 08:30 - 18:00
Tuesday 08:30 - 18:00
Wednesday 08:30 - 18:00
Thursday 08:30 - 18:00
Friday 08:30 - 17:30
Saturday 09:00 - 17:00
Sunday Closed

Our agents

Colchester estate agents 01206 763388
Signature property specialists 01206 507607
Colchester letting agents 01206 764499
Essex commercial property agents 01206 854545
Essex new homes agents 01206 763388

Call now

01206 763388

Stanway - Head Office

Head Office, 1 Tollgate East, Stanway, Colchester, CO3 8RQ Email: [email protected]

Opening hours

Monday 08:30 - 18:00
Tuesday 08:30 - 18:00
Wednesday 08:30 - 18:00
Thursday 08:30 - 18:00
Friday 08:30 - 17:30
Saturday 09:00 - 17:00
Sunday Closed

Our agents

Commercial property agents 01206 854545
Stanway estate agents 01206 216543
Stanway letting agents 01206 764499
Lettings maintenance team 01206 245888
Farms & Estates 01206 216550
Water & Leisure 01206 216555
RICS Surveyors 01206 245895
Finance department 01206 245894

Call now

01206 216543

Witham

64 Newland Street, Witham, CM8 1AH Email: [email protected]

Opening hours

Monday 08:30 - 18:00
Tuesday 08:30 - 18:00
Wednesday 08:30 - 18:00
Thursday 08:30 - 18:00
Friday 08:30 - 17:30
Saturday 09:00 - 17:00
Sunday Closed

Our agents

Witham estate agents 01376 516464
Witham letting agents 01245 491111
Commercial property agents 01376 530135
Building Consultancy in Essex 01245 211990

Call now

01376 516464

Chelmsford

20 Duke Street, Chelmsford, CM1 1HL Email: [email protected]

Opening hours

Monday 08:30 - 18:00
Tuesday 08:30 - 18:00
Wednesday 08:30 - 18:00
Thursday 08:30 - 18:00
Friday 08:30 - 17:30
Saturday 09:00 - 17:00
Sunday Closed

Our agents

Chelmsford estate agents 01245 292100
Commercial property experts 01245 261226
Building Surveyors in Essex 01245 211990
Chelmsford letting agents 01245 491111

Call now

01245 292100

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